Customer Service - SAPmm

Job Descriptions

Job Code - NO/24/048

Job Location : Pimpri

Work as a - Customer Service Executive

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients by regularly communicating, understanding their needs, and proactively addressing any concerns or issues.
• Campaign Coordination: Collaborate with internal teams (creative, media, production) to develop and execute advertising campaigns according to client briefs and deadlines.
• Project Management: Oversee the end-to-end campaign process, ensuring that all tasks are completed on time and within budget.
• Client Communication: Serve as the main point of contact for client inquiries, providing timely and accurate information, updates, and reports on campaign performance.
• Creative Briefs: Assist in creating and refining creative briefs to ensure they align with client objectives and agency capabilities.
• Budget Management: Monitor campaign budgets, track expenses, and provide financial updates to clients as needed.
• Reporting and Analysis: Generate campaign reports and analyze performance data to identify areas for improvement and optimize strategies.
• Market Research: Stay up-to-date with industry trends, competitor activities, and market insights to provide valuable recommendations to clients.
• Client Presentations: Prepare and deliver presentations to clients, showcasing campaign results, recommendations, and future strategies.
• Problem Solving: Act quickly to address and resolve any issues or challenges that may arise during campaign execution, keeping the client informed and satisfied

Company Profile

one of the leading distribution groups of premium industrial brands in India. From humble beginnings, the Company has grown manifold over the years. Through sustained innovation and continuous development of its processes over the years, today,